five9 agent desktop plus
Powerful routing algorithms segment and direct callers to the agents that are best equipped to help them. Boost your agent productivity, reduce training costs and see your customer satisfaction scores skyrocket. Various trademarks held by their respective owners.Deep, pre-built integrations to securely connect everything.Protect and enable employees, contractors, partnersOpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application.Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider.Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC.Creates or links a user in the application when assigning the app to a user in Okta.Okta updates a user's attributes in the app when the app is assigned. Five9 has an intuitive design and easy-to-use administration tools developed specifically for business users so that you can easily create an environment that works best for your contact center. Please enable it to improve your browsing experience.You can find all the media assets you need as part of our press room.Five9 is a company providing cloud based call center software for sales, marketing and support.© 2020 Okta, Inc. All Rights Reserved. Deliver a more meaningful customer and agent experience - every time. Cloud Contact Center Software 1-800-553-8159 English - United States. Monthly or annual pricing - no long-term contracts.Recognised by Gartner as a leader in Contact Centres.All you need is a computer, a headset, and Internet.Gain access to all contact center resources, such as demos, white papers, data sheets, and more. With web-based browser access, an intuitive design and unified omnichannel history, this agent desktop is simply smart. Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus Softphone Installation - Google Chrome Click Install Five9 Browser With Five9, you can implement in just days and scale based on your business needs. Groups can then be managed in Okta and changes are reflected in the application.Link Okta groups to existing groups in the application. Automated self-service prompts improve agent productivity so they're not repeatedly answering routine calls.It pays to design your contact center for efficiency and excellence.
The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Five9 Agent Desktop Plus provides the relevant con-tent and tools to help the agent complete the task at hand.
This will also benefit the company with lower turnover costs and customers with high-quality responses. Please retry in a few minutes. Deutsch; Español; Français - Canada; Français; English - United States Okta provides Single Sign-On (SSO) for Five9 Plus Adapter for Agent It also avoids “Do Not Call” numbers and automatically adjusts the dialing pace according to predicted agent availability. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password.Push existing Okta groups and their memberships to the application. Accounts can be reactivated if the app is reassigned to a user in Okta.Push either the users Okta password or a randomly generated password to the app. Reload.
How to Configure SAML 2.0 for Five9 Agent Desktop Plus This setup might fail without parameter values that are customized for your organization. With web-based browser access, an intuitive design and unified omnichannel history, this agent desktop is simply smart.Gain access to all contact center resources, such as demos, white papers, data sheets, and more.To manage millions of calls every day, Five9 relies on a combination of redundant data centres, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards.Earning your customers' business takes a great deal of effort and expense, but losing customers is far too easy. It runs through your call lists across multiple campaigns, detects voice mail, fax machines, and busy signals. Use the Five9 Predictive Dialer when you have a large number of leads you need to contact quickly. Five9, the world's largest cloud contact center provider, supercharges Zendesk with powerful telephony and blended capabilities. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema.The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile.When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Unlike complex on-premise systems, the Five9 Virtual Contact Center (VCC) Platform was created with the business user in mind. They can guarantee that your agents will be much happier at handling the customer’s thanks to their easy-to-use Agent Desktop Plus interface.
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